Technology Services. Delivered.
We help manufacturers, retailers, importers and service ecosystems manage the full product lifecycle through technical services, installations, logistics, repairs and customer operations. Backed by the operational expertise of Warranty Global Group, Hiperservice delivers scalable, high-performance service operations across Spain and Portugal.
Coverage
Spain & Portugal
Operations
Multi-category
Network
Iberia technical ecosystem
Model
End-to-end after-sales
Hiperservice is the operational services platform within Warranty Global Group, specialised in technical field services, after-sales operations, installations, repairs, spare parts logistics and customer support.
We help brands protect customer experience, reduce operational complexity and improve service performance at scale — from white goods to consumer electronics, HVAC, small domestic appliances, mobility and home solutions.
01
Nationwide technical service ecosystem
02
End-to-end after-sales operations
03
Installation, repair and technical interventions
04
Spare parts and reverse logistics management
05
Customer support & contact centre operations
06
Data-driven operational visibility and KPIs
07
Flexible operating models
08
Tailored to each category
Service 01
End-to-end ownership of the customer journey, from claim intake to resolution.
Service 02
Nationwide deployment and coordination of technical installations and field interventions.
Service 03
Sourcing, advanced stock and reverse logistics engineered to maximise first-time-fix.
Service 04
Omnichannel support fully integrated with operational workflows.
Service 05
Governance for high-performing technical ecosystems through performance and compliance.
Tailored operating models for the manufacturers, retailers and service ecosystems we partner with — each category supported by purpose-built workflows and KPIs.
01
TV, audio, mobility, computing and connected devices.
02
White goods, brown goods and small domestic appliances.
03
Installation and technical maintenance.
04
Large retailers, specialist retail and omnichannel environments.
05
Technical support, repair and after-sales services for e-scooters and e-bikes.
06
Commercial appliances and professional-grade technical products.
The robustness of a large technical services organisation, combined with the flexibility and responsiveness of a focused partner.
01
High-quality execution with measurable KPIs at every stage of the service journey.
02
Flexible operating models adapted to manufacturer, retailer and importer needs.
03
Protecting brand reputation through consistent, professional service interactions.
04
Operational transparency and data-driven decisions across the network.
05
Strong field capabilities across the full territory of Spain and Portugal.
06
Enterprise robustness combined with the responsiveness of a focused partner.
After-sales is no longer just an operational function. It has become a capability that protects customer experience, margin and growth.
For years, after-sales has operated in silos: installation, repair, warranty, logistics and customer care managed independently.
Today, in a more complex and demanding environment, leading companies are transforming after-sales: from a cost-focused function to a strategic capability that protects SLA, customer experience and operational performance.
Warranty Global integrates the capabilities needed to make that transformation possible.
The opportunity is no longer just about selling more products. It is also about the ability to sustain them better.
Group capabilities
01
Customer care, installation, repair, replacement, refurbishment, technical logistics and customer journey.
02
Warranty management, claims administration, TPA, multi-stakeholder coordination and protection programmes.
03
Multi-category capacity across home appliances, consumer electronics, HVAC, electric mobility and professional equipment.
04
Refurbishment, recommerce, product value recovery and installed-base intelligence.
05
SLA control, quality governance, executive reporting, compliance and end-to-end operational visibility.
06
Coverage across Spain and Portugal with operational hubs, a managed technical network and execution capacity at scale.
Operational scale & execution capacity
75+
Specialised professionals
350+
Managed SATs in Iberia
100k+
Interventions per year
6,200+
m² of own facilities
35+
Years of sector experience
Own coverage
Multi-category
End-to-end model
Ecosystems we operate in
Get in touch
Let's talk about how Hiperservice and Warranty Global can help you simplify operations, improve customer experience and increase service performance.
